Business Number (BN): 586129743
Last Updated: 2025-05-16
At LuxWash, your privacy is as important to us as the impeccable care we provide for your vehicle. This Privacy Policy describes how we collect, use, and protect your personal data, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, when applicable, the General Data Protection Regulation (GDPR).
LuxWash is a Canadian luxury car wash provider located in Kingston, Ontario, specializing in meticulous, hand-finished detailing and wash services for premium, exotic, and collector vehicles.
We may collect and store the following types of personal information:
Contact Information: Name, phone number, email address
Service Details: Vehicle make/model, license plate, requested service type, detailing preferences
Billing Info: Payment records, billing address, invoices (processed securely via Stripe, Square, etc.)
Photographic Data: Vehicle photos for quality control or documentation (used only with client consent)
Technical Information: IP address, browser type, service time logs if using our online booking platform
Your data is collected for:
Booking and confirming appointments
Delivering customized detailing and wash services
Sending receipts, updates, or appointment reminders
Supporting warranty or service satisfaction inquiries
Fulfilling legal or tax obligations (e.g., invoicing)
We do not sell or share your information for marketing purposes without your explicit consent.
For users in the EU/EEA/UK, we process data under the following legal bases:
Consent – for optional communications and promotional photos
Contract – to fulfill our obligations related to service delivery
Legal obligation – for financial and tax compliance
Legitimate interest – to improve service and track customer satisfaction
Under PIPEDA and GDPR, you may:
Request access to your stored data
Ask for corrections to inaccurate information
Withdraw consent where applicable
Request data deletion (if not required by law)
File a complaint with the Office of the Privacy Commissioner of Canada or your local authority (if in the EU/EEA/UK)
To exercise any of these rights, email: [email protected]
We retain client and transaction data:
For as long as the service relationship is active
For up to 7 years for financial or tax purposes
Vehicle photos (with consent) may be kept up to 12 months for quality tracking and marketing
All communications are protected by SSL encryption
Access to your data is restricted to authorized team members only
Secure cloud-based systems and encrypted payment gateways are used
Regular system audits are conducted for compliance
We use minimal cookies to:
Secure booking sessions
Track usage analytics (anonymized)
Improve performance and load speed
You can adjust cookie settings through your browser.
LuxWash
📍 3 Hillcrest Ave, Kingston, ON K7K 4L8, Canada
📧 [email protected]
📞 +1 (613) 548-8700
BN: 586129743